Trouble-shoot SPAMfighter for Outlook
After the latest update, my SPAMfighter has disappeared? For solution: Click here
* Very important! Please read this first!
* Why do I get a "Setup Launcher" error after I have updated SPAMfighter?
* I get a "Wait For Single Object Failed - Unable to wait for process" when I try to update SPAMfighter, why?
* I get a "This installation package could not be opened" error when I try to update SPAMfighter, why?
* I get a "Custom Action" error when I update SPAMfighter, why?
* Why do my contacts receive mails from me regarding "Please whitelist me"?
* How can I stop sending mails regarding "whitelist me"?
* Do I have the latest version of SPAMfighter?
* Does SPAMfighter Pro work with an Exchange Account?
* I have uninstalled SPAMfighter but get an sfoltool.dll error every time I open Outlook, why?
* I am running NORTON ANTI VIRUS and I can't get SPAMfighter to work, what should I do?
* I forgot my password, how do I get it back?
* Can I get SPAMfighter to put the spam in another folder?
* SPAMfighter doesn't remove spam in my Exchange Account, why?
* When I use quotes, apostrophes, or ellipses the characters are translated to a box, why?
* Why does my firewall give me warnings when I use SPAMfighter?
* I get an Explorer.exe error when I start the computer, why?
* Where is the SPAMfighter folder that is storing my spam mails?
* Outlook told me something was wrong and asked if I wanted to disable/deactivate SPAMfighter, why?
* My SPAMfighter toolbar disappears, why?
* Why can't SPAMfighter reach the login server?
* During installation I get an "Installation Error 1603 or 1607" what is wrong?
* Why is spam still slipping through?
* SPAMfighter will not uninstall, why?
* I get a warning: "Another program is trying to access my address book", why?
* I have the PRO version. Can I upgrade to a newer version without paying?
* Why does SPAMfighter occasionally filter regular newsletters?
* Why does the "New Mail" icon appear when I have only received spam?
* My SPAMfighter Toolbar has appeared, but spam mails are not moved to the SPAMfighter folder, why?
* Why do I get ERROR 1638 ?
* Why do I get an InstallScript error?
* I've uninstalled SPAMfighter, but I keep seeing the SPAMfighter icons/toolbar in Outlook, why?
* Why do I get more spam sent to me every day?
* Why is there only room for 100 Blacklisted/Whitelisted addresses?
* Why do I have a SPAMfighter footer in all my outgoing emails?
* Why do I have a text field/commercial in my Outlook toolbar?
* I don't want to receive any more emails from you, how can I get off your list?
* How do I get support fast?
Very important! Please read this first:
* Make sure you have the newest SPAMfighter version 6.2.43 installed. Take a look here to see when the newest version was published.
* Have you installed all the updates from Microsoft? You can check here.
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Why do I get a "Setup Launcher" error after I have updated SPAMfighter?
In case you're receiving a "Setup Launcher" error after updating SPAMfighter, simply close the window by selecting "Don't send". Even though the message indicates otherwise SPAMfighter is installed correctly.
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I get a "Wait For Single Object Failed - Unable to wait for process" when I try to update SPAMfighter, why?
It sounds like SPAMfighter can't be extracted in your temp directory please try this:
* Restart your computer
* Go to: Start -> Run
* Type %TEMP% and click on "OK"
* Delete all the files in the folder by pressing CTRL and ALT at the same time and afterwards pressing DEL.
* Install SPAMfighter again
If you have deleted SPAMfighter, you can download the latest version here
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I get a "This installation package could not be opened" error when I try to update SPAMfighter, why?
To solve this problem please download SPAMfighter here and install it over the old verison.
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I get a "Custom Action" error when I update SPAMfighter, why?
It is just a minor error, if you click OK to the error message then SPAMfighter will be installed and it will work.
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Why do my contacts receive mails from me regarding "Please whitelist me"?
Everyday, SPAMfighter receives support from users that asks us "why does some people not receive my mails". Almost every time it shows the receiver has an anti-spam filter that of various reasons has acknowledged the senders mail as spam. This is why we have made this free service that can ask your contacts to "whitelist" you so your mails will always be accepted by them.
At some point in time SPAMfighter has "asked" if you wanted to send the below message to your contacts. If you had accepted this, the below message would appear and you would have been able to make your own comments.
I use a good spam filter, and you probably do the same. I have whitelisted you and that means that I will receive all the emails you send to me. I would appreciate it if you would whitelist me in your spam filter.
If you don't have a spam filter, I can recommend SPAMfighter. It is a highly effective free spam filter for Outlook and Outlook Express.
You can get the free SPAMfighter here: www.spamfighter.com/Pro/
I hope that you will whitelist me, so we can continue to communicate safely via email in the future.
Best regards
*YOUR NAME*
In the next step, you would have been forced to write your name before you could accept and go on to a page where your contact list was shown and you could de-select any contact of your choice. After this, you would have been able to send out the mail(s)
As you can see, you accepted all 3 steps in the wizard and we sincerely did not try to hide anything from you as we would never "spam" anybody.
If you would like to "double check", please do this:
Install SPAMfighter by choosing "Start" and "Run"
Write this: "C:\Program Files\SPAMfighter\SPAMCFG.EXE" /f:whitelist
Click OK
Don’t worry, if you have already mailed out once, you will not be able to do it again unless you have added new contacts, but you can always stop before "step 3".
At the same time, it is important to know, that SPAMfighter does not have not access to you contact list, nor is it us who is sending out the mails.
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How can I stop sending mails regarding "white list me"?
Since it's you own PC that is sending the mails, we can not stop it for you.
To stop sending the mails you need to do the following:
Download and run the program: http://cache.spamfighter.com/download/clearmailqueue.exe
When you run the program, a black box will appear for a short moment, then your sent mails have been stopped.
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Do I have the latest version of SPAMfighter?
You can always check the SPAMfighter version in:
More -> Options -> Help.
Compare the current version with the version in the top of "Help"
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Does SPAMfighter Pro work with an Exchange account?
Yes, but when you're using an Exchange Account you will receive emails while Outlook is closed which SPAMfighter doesn't scan.
We suggest you to setup SPAMfighter to check your inbox and/or other folders when you open Outlook.
To do this please follow this guide:
Go to: "More" -> "Options" -> "Client Setting" -> "Outlook 2000/2002/2003" -> "Open" under 'Auto rescan' -> "Add" your inbox/folders -> Click on "OK"
This feature will not work in "Cached Exchange Mode"
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I have uninstalled SPAMfighter but get an sfoltool.dll error every time I open Outlook, why?
Please try this in Outlook, go to: Tools -> Options -> Other -> Advanced Options -> Add-In Manager. Remove the checkmark from "Redemption Helper Outlook Extension" and click "OK". Restart Outlook and the problem should be fixed.
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I am running NORTON ANTI VIRUS and I can't get SPAMfighter to work, what should I do?
If you run into an Install Shield Error 1603 or 1607, follow this guide:
* Reboot your computer
* DON'T start Outlook
* Deactivate Norton
* Uninstall SPAMfighter using "Add/Remove programs" in your Windows control panel
* Download and install the newest version of SPAMfighter here
* Open Outlook and check if everything is all right
* Activate your Norton
If for some reason it still does not work, you need to take off the gloves.
* Reboot your computer
* DON'T start outlook
* Deactivate Norton
* Download and run this program
* Reboot your computer again
* Deactivate Norton
* Install the newest version of SPAMfighter
* Open Outlook and check if everything is all right
* Activate Norton
However, the Remove.exe file will remove all your SPAMfighter settings like black/white lists and statistics. If you have Norton Anti-spam, you will need to deactivate it, since that product will most likely conflict with SPAMfighter. Both are trying to access your emails for the same reasons, and that can make Outlook very unstable.
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I forgot my password, how do I get it back?
You just click right here:-)
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Can I get SPAMfighter to put the spam in another folder??
Sure you can.
Just go to "More" -> "Options" -> "Client Settings" -> "Outlook 2000/2002/2003" and "Select" your new spam folder
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SPAMfighter doesn't remove spam in my Exchange Account, why?
If you're using SPAMfighter on an Exchange Account with Cached Exchange ModeThis feature will not work in "Cached Exchange Mode"
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When I use quotes, apostrophes, or ellipses the characters are translated to a box in Outlook 2002, why?
It is a issue we have heard about from a few people. We don't know why SPAMfighter is doing it and we don't have any solutions just yet. If you experience this, please contact us here.
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Why does my firewall give me warnings when I use SPAMfighter?
When SPAMfighter checks whether an email is spam or not, it has to consult the SPAMfighter Server. Your firewall can mistake this for malicious activity. Take a look at our firewall guide to solve the problem.
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I get an Explorer.exe error when I start the computer, why?
If you experience an explorer.exe error when you boot the computer, it might be SPAMfighter for Outlook Express that is tricking the computer.
Please try to uninstall SPAMfighter for Outlook Express in this way and see if it solved the problem:
Go to Start -> Programmer -> SPAMfighter -> Modify SPAMfighter.
Choose "Modify" -> "Next"
Uninstall SPAMfighter for Outlook Express and restart your computer
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Where is the SPAMfighter folder that is storing my spam mails?
Your SPAMfighter folder is visible in the left panel under "Personal Folders".
In Outlook, go to your panel and select "View" and activate "Folder list".
You should now be able to find the SPAMfighter folder.
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Outlook told me something was wrong and asked if I wanted to disable/deactivate SPAMfighter.
Unfortunately I pressed yes and now SPAMfighter doesn't work.
If you use Outlook XP, 2002 or 2003:
Select "Help" from the Outlook menu-bar and then "About Microsoft Outlook". A window pops up containing a button named "Disabled Items". Press this button and a list of programs appears, which Outlook has disabled . If SPAMfighter is on the list, select it and press the "Enable" button.
Close all windows and restart Outlook allowing SPAMfighter to work again.
If you use Outlook 2000:
* Close Outlook,
* Select Start > Programs > SPAMfighter > Settings
* Close "Configuration tools"
* Open Outlook and your toolbar should be back
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My SPAMfighter toolbar disappears, why?
If you use Outlook XP, 2002 or 2003:
Select "Help" from the Outlook menu-bar and then "About Microsoft Outlook". A window pops up containing a button called "Disabled Items". Press this button and a list of programs which Outlook has disabled appears. If SPAMfighter is on the list, select it and press the "Enable" button.
Close all windows and restart Outlook allowing SPAMfighter to work again.
If you use Outlook 2000:
* Close Outlook,
* Select Start > Programs > SPAMfighter > Settings
* Close "Configuration tools"
* Open Outlook and your toolbar should be back
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Why can't SPAMfighter reach the login server?
First ensure that you are connected to the Internet, if not, go on-line and try again.
If you are behind a firewall, allow SPAMfighter to connect to our server. Her are the settings:
TCP Settings
Direction: Outbound & Inbound
Local Port: All
Remote Port: Fixed (2409)
UDP Settings
Direction: Outbound & Inbound
Local Port: All
Remote Port: Fixed (2409)
If you have installed a personal Firewall like Zone Alarm, take a look here.
If you are behind a Proxy Server please download SocksCap.
If you still get this error message, although you are always connected to the Internet or always connect to it before starting Outlook, please follow these steps:
- Click "Start" > "All Programs" > "SPAMfighter" > "Settings".
- Click "Open" beneath "Advanced Settings".
- Under "Connection Type", choose "Always Connected (DSL/Cable/LAN)", and click OK twice to save the setting.
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During installation I get an "Installation Error 1603 or 1607" what is wrong?
This indicates that you have a conflict with the common installation program "InstallShield" which we use to "wrap" our program in. InstallShield is used by many computer companies like Microsoft and HP. We aren't sure what is causing this conflict, but it's not uncommon. It can be, for example, an Anti-virus conflict (especially Norton), that outlook hasn't properly closed down.
Please try this:
* Reboot your computer
* DON'T start Outlook
* Deactivate your Anti-virus software
* Download and run this program
* Download and install the newest version of SPAMfighter here
* Open Outlook and check if everything is all right
* Activate your Anti-Virus software
If this doesn't help, you need to do something more:
* Reboot your computer
* DON'T start Outlook
* Deactivate your Anti-virus software
* Download and run this program:
* Reboot your computer again
* Deactivate your Anti-virus software
* Run the isscript.msi
* Install the newest version of SPAMfighter
* Open Outlook and check if everything is all right
* Activate your Anti-Virus software
The Remove.exe file will remove all your SPAMfighter settings like black/white lists and statistics.
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Why is spam still slipping through?
SPAMfighter filters more than 90% of spam. As the number of SPAMfighters grows, the server will catch more spam. You may also be receiving spam that other SPAMfighters are not receiving, so fight back against the spammers and BLOCK the spam, by selecting the spam and clicking the Block button. If you aren't achieving at least 85% spam removal, try setting the filter on a harder level.
Go to More > Advanced Options and use the slider to choose a harder sensitivity setting.
Be aware that not everything you receive unsolicited is spam. SPAMfighter is not designed to remove viruses, virus warnings or other non commercial mails. What SPAMfighter can do for you, is remove a large portion of the unsolicited emails you receive in your inbox.
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SPAMfighter will not uninstall, why?
The easiest way to remove SPAMfighter is to use the Add/Remove Programs tool in the Windows Control Panel. You can find the Add/Remove Program by following these steps:
Open the Start Menu > Settings > Control Panel > Add/Remove Programs. Choose SPAMfighter and click Remove.
OR
Open the Start Menu > Programs > SPAMfighter. Run "Installation" and choose "Remove"
It is always a good idea to deactivate your anti-virus software while uninstalling SPAMfighter.
If that fails, please try this:
* Download this file and save it on your computer.
* Close Outlook
* Deactivate your anti-virus product
* Run the program Remove.exe.
* Delete the SPAMfighter folder from c:\program files\
* Reboot
* If you want, download the new SPAMfighter here.
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I get a warning: "Another program is trying to access my address book" why is that?
You have probably installed XP Service Pack 3 for Office 2002/Office XP
* Go to Start > Programs > SPAMfighter
* Run "Installation" and choose "Repair"
Close and reopen Outlook and everything should be back to normal.
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I have the Pro version. Can I upgrade to a newer version without paying?
Yes, anybody can upgrade at anytime.
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Why does SPAMfighter occasionally filter regular newsletters?
SPAMfighter works primarily on the basis of users reporting the spam they receive. Unfortunately, some users report regular newsletters as spam, possibly because they are too lazy to unsubscribe. This means that SPAMfighter in rare cases block regular newsletters.
If you closely monitor the spam folder the first month after installing SPAMfighter and "unblock" the newsletters you want to keep, SPAMfighter will learn what you want to receive and what you want to filter.
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Why does the "New Mail" icon appear when I have only received spam?
Unfortunately we are unable to prevent the "New Mail Icon" from appearing, even though only spam was received. We are hoping to solve this issue for future versions.
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My SPAMfighter Toolbar has appeared, but spam mails are not moved to the SPAMfighter folder.
Go to "More" -> "Options" -> "Statistics". If there are a lot of timeouts, you might be behind a firewall. If so, you must allow SPAMfighter to connect to our server.
Go to the Firewall section in this FAQ.
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Why do I get ERROR 1638?
This means that you already have SPAMfighter installed and have possibly tried to install an older version of SPAMfighter.
Choose either "Repair" when installing, or uninstall using Add/Remove programs in your control panel.
After that, please install again. Always install the latest version from the SPAMfighter Website.
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Why do I get an InstallScript error?
The InstallScript error might indicate that you are trying to install the product without Administrator privileges. If you are running Windows 2000 or XP, please make sure that these privileges are associated with your Windows User Account.
SPAMfighter version 3.6.4 or newer automatically sets up the privileges for SPAMfighter on each user account.
If you encounter any problem with the privileges after an update, please follow this guide:
* Close Outlook
* Go to "Start" -> "Programs" -> "SPAMfighter" -> "Remove SPAMfighter"
* Restart your computer
* Don't open Outlook!
* Delete the SPAMfighter folder from c:\program files\
* Install SPAMfighter
You can download the latest version of SPAMfighter here.
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I've uninstalled SPAMfighter, but I keep seeing the SPAMfighter icons/toolbar in Outlook, why?
Something must have gone wrong during the uninstall.
* Make SURE that you have uninstalled SPAMfighter.
* Open Outlook and run this program.
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Why do I get more spam sent to me every day?
Never open a spam mail, and remember to turn the preview pane off, so that only those messages you deliberately open are displayed. The pictures, also called web bugs in spam mails, are usually designed so that spammers can see if you open them, which means a lot of spam.
To turn the preview pane off:
Outlook 2000/XP: Click View Menu > Preview Pane.
Outlook 2003: Click View Menu > Reading Pane > Off.
Look at our flash tutorial if you need more help.
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Why is there only room for 100 Blacklisted/Whitelisted addresses?
Your 30 day SPAMfighter Pro trial has run out and you have been downgraded to the free SPAMfighter Standard.
If you use SPAMfighter in a business or you want to have more than 100 addresses listed, you must buy SPAMfighter Pro.
The differences between SPAMfighter Standard and SPAMfighter Pro are explained here.
Buy SPAMfighter Pro here.
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Why do I have a SPAMfighter footer in all my outgoing emails?
Your 30 day SPAMfighter Pro trial has run out and have been downgraded to the free SPAMfighter Standard.
If you use SPAMfighter in a business or you want to get rid of the footer, you must buy SPAMfighter Pro.
The differences between SPAMfighter Standard and SPAMfighter Pro are explained here.
Buy SPAMfighter Pro here.
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Why do I have a text field/commercial in my Outlook/Express toolbar?
Your 30 day SPAMfighter Pro trial has run out and you are now downgraded to the free SPAMfighter Standard.
If you use SPAMfighter in a business and/or you want to get rid of the text field/commercial, you must buy SPAMfighter Pro.
The differences between SPAMfighter Standard and SPAMfighter Pro are explained here.
Buy SPAMfighter Pro here.
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I don't want to receive any more emails from you, how can I get off your list?
Of course, and thank you for testing us. You can always unsubscribe from our notification list here.
However, if you install SPAMfighter OR login again using our service, you will automatically be resubscribed.
SPAMfighter needs to be able to notify you if any important notifications are necessary.
Don't worry ... we will NOT spam you!!
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How do I get support fast?
If you pay for SPAMfighter Pro you will have Premium Support. This means that we will try to answer your questions within a day.
To buy SPAMfighter Pro, please follow this link.
To get Support, follow this link.
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