Trouble-shoot SPAMfighter for Outlook Express

Index:

After the latest update, my SPAMfighter has disappeared? For solution: Click here
* Very important! Please read this first!
* Why do I get a "Setup Launcher" error after I have updated SPAMfighter?
* I get a "Wait For Single Object Failed - Unable to wait for process" when I try to update SPAMfighter, why?
* I get a "This installation package could not be opened" error when I try to update SPAMfighter, why?
* I get a "Custom Action" error when I update SPAMfighter, why?
* Why do my contacts receive mails from me regarding "Please whitelist me"?
* How can I stop sending mails regarding "whitelist me"?
* The SPAMfighter toolbar is not active, why?
* "SPAMfighter can't reach the login server" even though I'm online?
* Why doesn't Auto Archive/Auto empty work anymore?
* I forgot my password, how do I get it back?
* Why doesn't SPAMfighter start/load before Outlook Express fetches my e-mails?
* Why can't I login to the community without typing my username and password?
* Why does my firewall give me warnings when I use SPAMfighter?
* SPAMfighter only filters some spam mails, why?
* Where is the SPAMfighter folder that is storing my spam mails?
* When I empty the spam folder, my email client restarts, why?
* Why can't SPAMfighter communicate with the SPAMfighter Server?
* During installation I get an "Installation Error 1603 or 1607", what is wrong?
* I am running Norton Anti Virus and I can't get SPAMfighter to work, what should I do?
* Why is spam still slipping through?
* SPAMfighter will not uninstall, why?
* My icons in Outlook Express disappear, why?
* I get an "Error; NT; OPEN PROCESS CODE 87", "Error 8" or "Error 457", why?
* I have the PRO version. Can I upgrade to a newer version without paying?
* Why does SPAMfighter occasionally filter regular newsletters?
* Why does the "New Mail Icon" appear when I have only received spam?
* Why do I go to C:\ when I click on the SPAMfighter Icon?
* Why do I get an "Install Script Error"?
* Why do I get more spam sent to me every day?
* Why is there only room for 100 Blacklisted/Whitelisted addresses?
* Why do I have a SPAMfighter footer in all my outgoing emails?
* Why do I have a text field/commercial in my Outlook/Express toolbar?
* I don't want to receive any more emails from you, how can I get off your list?
* How do I get support fast?

Very important! Please read this first:
* Make sure you have the newest SPAMfighter version 6.3.15 installed. Take a look here to see when the newest version was published.
* Have you installed all the updates from Microsoft? You can check here.
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Why do I get a "Setup Launcher" error after I have updated SPAMfighter?
In case you're receiving a "Setup Launcher" error after updating SPAMfighter, simply close the window by selecting "Don't send". Even though the message indicates otherwise SPAMfighter is installed correctly.
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I get a "Wait For Single Object Failed - Unable to wait for process" when I try to update SPAMfighter, why?
It sounds like SPAMfighter can't be extracted in your temp directory. Please try this:
* Restart your computer
* Go to: Start -> Run
* Type %TEMP% and click on "OK"
* Delete all the files in the folder (etc. by press CTRL and A at the same time and afterwards press DEL)
* Install SPAMfighter again

If you have deleted SPAMfighter, you can download the latest version here
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I get a "This installation package could not be opened" error when I try to update SPAMfighter, why?
To solve this problem, please download SPAMfighter here and install it over the old verison.
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I get a "Custom Action" error when I update SPAMfighter, why?
It is just a minor error, if you click OK to the error message, SPAMfighter will be installed and will work.
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Why do my contacts receive mails from me regarding "Please whitelist me"?
Everyday, SPAMfighter receives support from users that asks us "why do some people not receive my mails". Almost every time it shows the receiver has an anti-spam filter that for various reasons has acknowledged the senders mail as spam. This is why we have made this little free service that can ask your contacts to "whitelist" you so your mails will always be accepted by them.

At some point in time SPAMfighter has "asked" if you wanted to send the below message to your contacts. If you accepted this, the below message would have been shown and you would have been able to make your own comments.

I use a good spam filter, and you probably do the same. I have whitelisted you and that means that I will receive all the emails you send to me. I would appreciate it if you would whitelist me in your spam filter.
If you don't have a spam filter, I can recommend SPAMfighter. It is a highly effective free spam filter for Outlook and Outlook Express.
You can get the free SPAMfighter here: www.spamfighter.com/pro/
I hope that you will whitelist me, so we can continue to communicate safely via email in the future.

Best regards
*YOUR NAME*

In the next step, you would have been forced to write your name before you could accept and go on to a page where your contact list were shown and you could de-select any contact of your choice. After this, you would have been able to send out the mail(s)

As you can see, you accepted all 3 steps in the wizard and we sincerely did not try to hide anything from you as we would never "spam" anybody.

If you would like to "double check", please do this:
Install SPAMfighter from choosing "Start" and "Run"
Write this: "C:\Program Files\SPAMfighter\SPAMCFG.EXE" /f:whitelist
Click OK

Don’t worry, if you have already mailed out once, you will not be able to do it again unless you have added new contacts, but you can always stop before "step 3"
At the same time, it is important to know, that SPAMfighter does not have access to your contact list, nor is it us who is sending out the mails.
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How can I stop sending mails regarding "whitelist me"?
Since it's you own PC that is sending the mails, we can not stop it for you.
To stop sending the mails you need to do the following:
Download and run the program: http://cache.spamfighter.com/download/clearmailqueue.exe
When you run the program, a black box will appear for a short moment and sending any further mails has been stopped.
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The SPAMfighter toolbar is not active, why?
SPAMfighter needs to be on-line when you open Outlook Express, please try to connect to the Internet before you open Outlook Express and see if it solves the problem.
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"SPAMfighter can't reach the login server" even though I'm online?
If you get this error message, even though you are always connected to the Internet or always connect to it before starting Outlook Express, please follow these steps:
- Click "Start" > "All Programs" > "SPAMfighter" > "Settings".
- Click on "Client Settings"
- Under 'Internet connection', choose "DSL, Cable or LAN".
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Why does Auto Archive/Auto empty not work anymore?
If you experience problems with Auto Archive/Auto empty, you are probably running an old version of SPAMfighter. Please install the new SPAMfighter 6.3.15 here.
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I forgot my password, how do I get it back?
You click right here:-)
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Why doesn't SPAMfighter start/load before Outlook Express fetchs my e-mails
If you use message rules in Outlook Express to sort your email to different folders, SPAMfighter can't take action to sort the spam out. The reason is, Outlook Express allows the message rules to run BEFORE SPAMfighter catches it allowing SPAMfighter to only be able to scan the inbox. If you want to clean the other folders, please use "More" -> "Clean Folder" in the SPAMfighter toolbar.
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Why can't I login to the community without typing my username and password?
It sounds like your internet browser doesn't allow cookies.
Please do the following steps in Internet Explorer:
Go to "Tools" -> "Internet Options..." -> "General" -> "Settings" under 'Temporary Internet files', and set 'Check for newer versions of stored pages:' to "Automatically"
Click on "OK" twice
Then go to "Tools" -> "Internet Options.." -> "Privacy" select "Medium"
Restart Internet Explorer and relogin into the SPAMfighter community again.
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Why does my firewall give me warnings when I use SPAMfighter?
When SPAMfighter checks whether an email is spam or not, it has to consult the SPAMfighter Server. Your firewall can mistake this for malicious activity. Take a look at our firewall guide to solve the problem.
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SPAMfighter only filters some spam mails, why?
If SPAMfighter doesn't start/load before Outlook Express fetchs your e-mails, SPAMfighter won't filter your spam mails. Please try the following and see if it solved the problem: In Outlook Express go to: Tools -> Options.
Remove the check from "Send and receive messages at startup"
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Where is the SPAMfighter folder that is storing my spam mails?
Your SPAMfighter folder is visible in the left panel under "Local Folders".
In Outlook Express, go to your panel and select "View" and "Layout" and click "Folder list".
You should now see it.
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When I empty the spam folder, my email client restarts, why?
If you experience your email client restarting when you empty the spam folder, you are probably running an old version of SPAMfighter. Please install the new SPAMfighter 6.3.15 here.
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Why can't SPAMfighter communicate with the SPAMfighter Server?
First be sure that you are connected to the Internet, if not, go online and try again.
If you are behind a firewall, allow SPAMfighter to connect to our server. Her are the settings:
TCP Settings
Direction: Outbound & Inbound
Local Port: All
Remote Port: Fixed (2409)
UDP Settings
Direction: Outbound & Inbound
Local Port: All
Remote Port: Fixed (2409)
If you have installed a personal Firewall like Zone Alarm, take a look here.
If you are behind a Proxy Server please download SocksCap
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During installation I get an "Installation Error 1603 or 1607", what is wrong?
This indicates that you have a conflict with the common installation program, "Installshield", which we use to "wrap" our program in. InstallShield is used by many computer companies like Microsoft and HP. We are not sure what is causing this conflict, but it is not uncommon. It can be an Anti-virus conflict (especially Norton), that your outlook hasn't closed down properly or something else.
Please try this :
* Reboot your computer
* DON'T start Outlook
* Deactivate your Anti-virus software
* Download and run this program:

* Download and install the newest version of SPAMfighter here
* Open Outlook and check if everything is all right
* Activate your Anti-Virus

If this doesn't help, you need to do something more dramatic:
* Reboot your computer
* DON'T start outlook
* De-activate you anti-virus software
* Download and run this program
* Reboot your computer again
* Deactivate your anti-virus software
* Run the isscript.msi
* Install the newest version of SPAMfighter
* Open Outlook and check if everything is all right
* Activate your anti-Virus software
The Remove.exe file will remove all your settings in SPAMfighter like black/white lists and statistics.
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I am running Norton Anti Virus and I can't get SPAMfighter to work, what should I do?

If you run into an Install Shield Error 1603 or 1607, follow this guide.

* Reboot your computer
* DON'T start Outlook
* Deactivate Norton
* Uninstall SPAMfighter using "Add/Remove programs" in your Windows control panel
* Download and install the newest version of SPAMfighter here
* Open Outlook and check if everything is all right
* Activate Norton

If for some reason you still can't make it work, you need to take off the gloves:

* Reboot your computer
* DON'T start outlook
* Deactivate Norton
* Download and run this program
* Reboot your computer again
* Deactivate Norton
* Install the newest version of SPAMfighter
* Open Outlook and check if everything is all right
* Activate Norton

The Remove.exe file, will remove all your settings in SPAMfighter like black/white lists and statistics. If you have Norton Anti-spam, you will need to deactivate it totally, since that product will most likely conflict with SPAMfighter. Both are trying to access your emails for the same reasons, which can make Outlook very unstable.
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Why is spam still slipping through?
SPAMfighter filters more than 90% of spam. As the number of SPAMfighters grows, the server will catch more spam. You may also be receiving spam that other SPAMfighters are not receiving, so fight back against the spammers and BLOCK the spam, by selecting the spam and clicking the Block button. If you aren't achieving at least 85% spam removal, try to setting the filter on a harder level.
Go to More > Advanced Options, and use the slider to choose a harder sensitivity setting.

Be aware that not everything you receive unsolicited is spam. SPAMfighter is not designed to remove viruses, virus warnings, or other non commercial mails. What SPAMfighter can do for you, is remove a large portion of the unsolicited emails you receive in your inbox.
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SPAMfighter will not uninstall, why?
It's always a good idea to deactivate your anti-virus software while uninstalling SPAMfighter.
The easiest way to remove SPAMfighter is to use the Add/Remove Programs tool in the Windows Control Panel. You can find the Add/Remove Program by doing the following:

Start Menu > Settings > Control Panel > Add/Remove Programs. Choose SPAMfighter and click Remove.
OR
Start Menu > programs > SPAMfighter. Run "Installation" and choose "Remove"

In some rare cases, uninstalling can be difficult because of the proxy, please try this procedure:

* Download these files: unregister.exe and remove.exe and save them on your computer.
* Close Outlook
* Deactivate your Antivirus software
* Run the programs.
* Delete the SPAMfighter folder from C:\program files\
* Reboot
* If you want to download the new SPAMfighter, click here.
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My icons/toolbar in Outlook Express disappear, why?
Make sure you have the latest version of SPAMfighter.
* Restart your computer
* Don't open Outlook Express
* Go to "Start" -> "Programs" -> "SPAMfighter" -> "Repair SPAMfighter"
* Open Outlook Express and your toolbar should be back
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I get an Error "NT; OPEN PROCESS CODE 87", "Error 8" or "Error 457", why?
It's a known bug in some older versions. Upgrade your SPAMfighter here
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I have the PRO version. Can I upgrade to a newer version without paying?
Yes, anybody can upgrade at anytime.
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Why does SPAMfighter occasionally filter regular newsletters?
SPAMfighter works primarily on the basis of users reporting the spam they receive. Unfortunately, some users report regular newsletters as spam, possibly because they are too lazy to unsubscribe. This means that SPAMfighter in rare cases blocks regular newsletters.
If you closely monitor the spam folder the first month after installing SPAMfighter and "unblock" the newsletters you want to keep, SPAMfighter will learn what you want to receive and what you want to filter.
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Why does the "New mail Icon" appear when I have only received spam?
Unfortunately we are unable to prevent the "New Mail Icon" from appearing, even though only spam was received. We are hoping to solve this issue in future versions.
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Why do I go to C:\ when I click on the SPAMfighter Icon?
This indicates that you are not logged in on the SPAMfighter server.
Please close Outlook Express and restart it.
If the problem continues, please uninstall and install SPAMfighter again from the SPAMfighter Website.
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Why do I get an InstallScript error ?
The InstallScript error might indicate that you are trying to install the product without Administrator privileges. If you are running Windows 2000 or XP, please make sure that these privileges are associated with your Windows User Account.
SPAMfighter version 3.6.4 or newer automatically sets up the privileges for SPAMfighter on each user account.
If you encounter any problem with the privileges after an update please follow this guide:

* Close Outlook Express
* Go to "Start" -> "Programs" -> "SPAMfighter" -> "Remove SPAMfighter"
* Restart your computer
* Don't open Outlook Express!
* Delete the SPAMfighter folder from C:\Program Files\
* Install SPAMfighter

You can download the latest version of SPAMfighter here.
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Why do I get more spam sent to me every day?
Never open a spam mail, and remember to turn the preview pane off so that only those messages you deliberately open are displayed. The pictures, also called webbugs in spam mails, are usually designed so that spammers are able to tell if you open them, which means a lot of spam.
To turn the preview pane off:

Click View Menu > Layout and remove the check mark beside Show Preview Pane.
Outlook Express 6.0 offers a "Read all messages as plain text" option. This is a good alternative to disabling the preview pane.

Look at our flash tutorial if you need more help.
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Why is there only room for 100 Blacklisted/Whitelisted addresses?
Your 30 day SPAMfighter Pro trial has run out and you have been downgraded to the free SPAMfighter Standard.
If you use SPAMfighter in a business or you want to have more than 100 addresses listed, you have to buy SPAMfighter Pro.
The differences between SPAMfighter Standard and SPAMfighter Pro are explained here.
Buy SPAMfighter Pro here.
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Why do I have a SPAMfighter footer in all my outgoing emails?
Your 30 day SPAMfighter Pro trial has run out and have been downgraded to the free SPAMfighter Standard.
If you use SPAMfighter in a business or you want to get rid of the footer, you must buy SPAMfighter Pro.
The differences between SPAMfighter Standard and SPAMfighter Pro are explained here.
Buy SPAMfighter Pro here.
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Why do I have a text field/commercial in my Outlook/Express toolbar?
Your 30 day SPAMfighter Pro trial has run out and you are now downgraded to the free SPAMfighter Standard.
If you use SPAMfighter in a business and/or you want to get rid of the text field/commercial, you must buy SPAMfighter Pro.
The differences between SPAMfighter Standard and SPAMfighter Pro are explained here.
Buy SPAMfighter Pro here.
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I don't want to receive any more emails from you, how can I get off your list?
Of course, and thank you for testing us. You can always unsubscribe from our notification list here.
However, if you install SPAMfighter OR login again using our service, you will automatically be resubscribed.
SPAMfighter needs to be able to notify you if any important notifications are necessary.
Don't worry ... we will NOT spam you!!
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How do I get support fast?
If you pay for SPAMfighter Pro you will have Premium Support. This means we will try to answer your questions within a day.
To buy SPAMfighter Pro, please follow this link.
To get Support, follow this link.