FAQ - How to Use SPAMfighter

Index:
* Remember to keep an eye on the SPAMfighter folder the first month!
* Why do my contacts receive mails from me saying "Please whitelist me"?
* How do I report (Block) spam mails?
* How do I clear (Unblock) a spam mail?
* How do I stop someone from sending me emails I don't want?
* What is the difference between Block and Blacklist?
* Why don't you blacklist a spammer's email address when I use the block button?
* How can I be sure that all mail from people in my Outlook contacts gets through to me?
* How can I be sure to receive a newsletter, that other SPAMfighters might block it as spam?
* How do I check if a real mail was removed?
* How do I change the language on the client?
* How do I uninstall SPAMfighter?
* Can I delete spam from my spam folder?
* How can I easily empty the spam folder?
* How do I get spam to be marked as read or unread in the spam folder?
* How can I choose a new spam folder?
* How do I upgrade SPAMfighter to a newer version?
* Does SPAMfighter bounce spam mails, so spammers think that my address does not exist?
* How do I Setup the Language filter?
* How to install SPAMfighter on another account/profile/login environment?
* I forgot my password, how do I get it back?
* How can I make SPAMfighter more effective? 
* Nothing happens when I try to buy SPAMfighter?
* I do not get access to the Online Community and cannot type in my Product key?
* Will SPAMfighter provide world peace and make my PC work faster?
* How do I get support fast?

Remember to keep an eye on the SPAMfighter folder the first month!
The first month you should keep an eye on the SPAMfighter folder. In some cases SPAMfighter can filter out regular newsletters. If that happens, select the email and press "unblock". Now it's back in your inbox and SPAMfighter will never filter it again. In other words, SPAMfighter will learn what you like and what you don't like in one month.
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Why do my contacts receive mails from me saying "Please whitelist me"?
Everyday, SPAMfighter receives support from users that asks us "why do some people not receive my mails". Almost every time it shows the receiver has an Anti Spam Filter that for various reasons has acknowledged the senders mail as spam. That is why we have made this little free service that can ask your contacts to "whitelist" you so your mails always will be accepted by them.

At some point in time SPAMfighter has "asked" if you wanted to send the below message to your contacts. If you had accepted this, the below message would show and you would have been able to make your own comments.

I use a good spam filter, and you probably do the same. I have whitelisted you and that means that I will receive all the emails you send to me. I would appreciate it if you would whitelist me in your spam filter.
If you don't have a spam filter, I can recommend SPAMfighter. It is a highly effective free spam filter for Outlook and Outlook Express.
You can get the free SPAMfighter here: /wl/
I hope that you will whitelist me, so we can continue to communicate safely via email in the future.

Best regards
*YOUR NAME*

In the next step, you would have been forced to write your name before you could accept and go on to a page where your contact list was shown and you could de-select any contact of your choice. After this, you would have been able to send out the mail(s).

As you can see, you accepted all 3 steps in the wizard and we sincerely did not try to hide anything from you as we would never "spam" anybody.

If you would like to "double check", please do this:
Install SPAMfighter from
Choose "Start" and "Run"
Write this: "C:\Program Files\SPAMfighter\SPAMCFG.EXE" /f:whitelist
Click OK

Don’t worry, if you have already mailed out once, you will not be able to do it again unless to new contacts. You can also always stop before "step 3"
At the same time, it is important to know, that SPAMfighter does not have access to your contact list, nor is it us who is sending out the mails.
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How do I report (Block) spam mails?
Sometimes you will receive a spam mail in your Inbox. You can contribute to the SPAMfighter community by reporting the message to the SPAMfighter server. Simply select the message and click "Block" in the SPAMfighter toolbar. The spam message is moved to your SPAMfighter folder and reported to the SPAMfighter server, immediately blocking it from the rest of the community. The more spam you report, the more you damage the spammers and help all the other SPAMfighter users - SPAMfighter, the most effective way to block spam.
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How do I clear (Unblock) a spam mail?
Occasionally, a legitimate email may be moved to your SPAMfighter folder. To move the email back to your inbox and remove it from the SPAMfighter server, simply select it and click the "Unblock" button in the SPAMfighter toolbar.
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How do I stop someone from sending me emails I don't want?
If you receive regular unwanted mails from someone, you can blacklist the sender or the whole domain.
Go to: More -> Blacklist and select email address or domain.
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What is the difference between Block and Blacklist?
When you block a spam mail, SPAMfighter takes a snapshot of the contents of the email and sends it to the SPAMfighter server. If other people block the same message, it's filtered out for the rest of the community. 
Notice that you don't block the sender's email address, but only that specific message you received. The reason for not blocking the email address is that spammers use random spam addresses all the time, so it won't help a bit.

When you use blacklist, you don't report anything to the SPAMfighter server, it only affects your mail. When you blacklist an email address or a domain, you just stop people from those addresses from mailing you.
It won't stop spammers, but if you receive a newsletter you can't unsubscribe from or someone you don't like keeps contacting you, you can stop them by blacklisting them.
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Why don't you blacklist a spammer's email address when I use the block button?
If it was that easy we could save a lot of time. But spammers use random peoples email addresses and that means that stopping a specific spammers email address is 100% useless.
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How can I be sure that all mail from people in my Outlook / Outlook Express contacts gets through to me?
To be sure that all emails from people in your Outlook / Outlook Express contacts get through to you, you can import and whitelist your contacts. However, the Standard Free version does not allow more than 100 imports.
Go to "More" -> "Options" -> "Filter Settings" -> "Blacklists & Whitelists" -> "Whitelist email address" -> "Import"
Select the addressbook you want to import to your whitelist
Select the addresses you want to whitelist and "Add" them.
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How can I be sure to receive a newsletter, that other SPAMfighters might block it as spam?
You can Whitelist the address it is sent from very easily.
Find the newsletter you want to keep and select it. Then go to: "More" -> "Whitelist" -> "Email address".
Now that newsletter is safe. If you trust content from the whole domain, you can do the same and choose "Whitelist Domain" 
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How do I check if a real mail was removed?
All mail that is identified as spam is moved automatically to the Spam folder. This gives you the opportunity to verify that all the messages in your Spam folder really are spam.
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How do I change the language on the client?
It's possible to change the language of the SPAMfighter client.
Go to "More" -> "Options" -> "Client Settings" under 'Language Settings' choose the preferred language.
Restart Outlook and you are done.
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How do I uninstall SPAMfighter?
The easiest way to remove SPAMfighter is to use the Add/Remove Programs tool in the Windows Control Panel. You find the Add/Remove Programs tool by navigating to:
Start Menu > Settings > Control Panel > Add/Remove Programs. Choose SPAMfighter and click Remove.

If that fails, go to the FAQ for Outlook or Outlook Express.
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Can I delete spam from my spam folder?
Yes, the Spam folder is used to store spam that has been caught. It has no influence on SPAMfighter performance.
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How can I easily empty the spam folder?
For Outlook Express:
Go to "More" -> "Empty Spam Folder".
Your spam mails will be deleted and disappear... just like we wish the Spammers would do ;-)

For Outlook:
Go to "More" -> "Empty Spam Folder".
Your spam mails will be deleted and disappear... just like we wish the Spammers would do ;-)

You can set Outlook to automatically delete spam messages after a period of time. This Outlook feature gives you time to review the spam messages and keeps your spam folder from getting too large. To configure this feature, please follow these steps:
Open Outlook
Right click on the Spam Folder.
Select Properties from the menu.
Select the Auto Archive tab.
Click "Archive this folder using these settings."
Select the amount of time that you need to review your spam messages.
Click "Permanently delete old items."
Click Apply.
Outlook will automatically delete all items in this folder after the determined amount of time.
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How do I get spam to be marked as read or unread in the spam folder?
If you would like all the spam that SPAMfighter moves to the spam folder to be marked as read or unread by Outlook.
Go to "More" -> "Options" -> "Client settings" -> "Outlook 2000/2002/2003".
Here you can choose between labeling your spam mails as "read" or "unread"
Note: this feature is not available under Outlook Express.
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How can I choose a new spam folder?
In your Outlook toolbar:
Go to "More" -> "Options" -> "Client settings" -> "Outlook 2000/2002/2003" and select the folder you wish your spam to go to.
Note: this feature is not available under Outlook Express.
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How do I upgrade SPAMfighter to a newer version?
It's very easy :) Just go to "More" -> "Options" -> "Help" -> "Update".
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Does SPAMfighter bounce spam mails, so spammers think that my address does not exist?
No, certainly not. First of all, it doesn't work. Unfortunately, spammers are not that stupid, and on top of that, almost all spammers are spoofing, meaning faking the "From" address. Just imagine if it was your address they used, and you got thousands of bounced emails. What's more, spammers who don't fake the "From" address are constantly deleting and creating new user names (which is why it's never a good idea to reply to spam asking to be "removed"). In other words, the best case is it's a waste of time and resources.
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How do i Setup the Language filter?
To set-up your language filter, you have to do the following:
Click on the "Menu"-button on the SPAMfighter toolbar and select -> "Options".
Go to "Filter settings" -> "Language recongnition".
Here you will be able to configure your language filter. Click here to see more.
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How to install SPAMfighter on another account/profile/login environment
SPAMfighter only works with the profile/login that you used when you installed SPAMfighter.
If you want to protect accounts on other profiles on your computer, please follow these steps:

Go to the profile you want SPAMfighter to work with. Go to: Start Menu > Programs > SPAMfighter > Settings.
Installation of SPAMfighter will automatically start.
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I forgot my password, how do I get it back?
You just click right here:-)
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How can I make SPAMfighter more effective?
SPAMfighter filters almost 95% of spam. As the number of SPAMfighters grows, the server will catch more spam. You may also be receiving spam that other SPAMfighters are not receiving, so fight back at the spammers and BLOCK the spam, by selecting the spam and clicking the Block button. If you aren't achieving at least 80% spam removal, try to set the filter to a harder level.
Go to: More > Advanced Options and use the slider to select a harder sensitivity setting.
We have also made a brand new feature. If you use SPAMfighter Pro, you are able to block an entire language and not just a country domain. As an example you can stop all Italian and German language emails or only accept English and Swedish language emails. So if you are, let's say from Sweden, and only want Swedish and English language mails, you can do just that.

Be aware that not everything you receive unsolicited is spam. SPAMfighter is not designed to remove viruses, virus warnings or other non commercial emails. What SPAMfighter can do for you is remove a large portion of the unsolicited commercial emails you receive in your inbox.  For virus protection, check out our VIRUSfighter.
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Nothing happens when I try to Buy SPAMfighter?
It sounds like your computer doesn't allow cookies, please take a look here.
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I do not get access to the Online Community and cannot type in my Product key?
It sounds like your computer doesn't allow javascript, please take a look here.
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Will SPAMfighter provide world peace and make my PC work faster?
No, certainly not, but good thinking though ;-)
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How do I get support fast?
If you pay for SPAMfighter Pro you will have Premium Support. That means that we will try to answer your questions within a day.
To buy SPAMfighter Pro, please follow this link.
To get Support, follow this link.