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Enterprises Grapple With E-mail Growth

Indeed, e-mail has become a vital business tool. "Many executives feel that e-mail is a necessary component in helping them complete their work in a timely fashion," said Michael Osterman, president of Osterman Research, a market research firm. Consequently, every morning when employees come in and power up their computers, the first application that they access is often e-mail. If it is unavailable, they may feel lost.

Employees rely so heavily on e-mail, they are generating more e-mail messages to accomplish an ever-widening variety of tasks. "We are seeing employees use e-mail for a variety of functions, like calendaring and contact management, applications that were not designed for e-mail systems," stated Karen Hobert, an industry analyst with market research firm Burton Group.

At the same time, as mobility becomes more common, employees need a simple way to store, share, and transfer data files between their desktop systems and handheld and laptop devices.

ยป E-Commerce News - Paul Korzeniowski - 01-08-2006

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