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After an Outage Problem at Singtel


An outage at Singtel is yet unresolved, say local residents in spite of the telecom giant claiming about its services being completely regained on July 4 at 10.55 in the morning.


IMDA (Infocomm Media Development Authority) and the telecom company are carrying out their respective probes of the incident, while according to IMDA, no cyber assault had occurred. The earliest notification by Singtel to the public was via the company's Facebook page in the early hours of 9am on July 4. Nevertheless, according to certain residents, the attack's dissemination started since July 3 evening. At the time of the outage, the website and application of AXS an Internet payments provider that's hosted from the broadband network of Singtel couldn't even be reached.


Users began lodging complaints on the Net since 7.30am, telling about outages within areas very far from one another namely Choa Chu Kang, Toa Payoh, Punggol, Woodlands, Jurong, Tampines and Bukit Panjang. One error message emerged indicating Singtel's DNS (domain name system) as having problems. DNS as known corresponds Web addresses with the related series of numbers that a machine can read for linking the Web-surfers with the respective sites. Straitstimes.com posted this, July 5, 2018.


On the 5th morning, Jolene Phua resident of Yishun and Zlatan Zikrais of Bukit Panjang both complained their Internet connection remained down. Whilst investigations are still on, it maybe hard for Singtel incase IMDA's probe discovers the outage hasn't still recovered completely. Moreover, some people who regularly safeguard corporate networks as well use VPN technologies for accessing held up alternatively illegal content.


Consumers Association of Singapore's Executive Director Mr. Loy York Jiun says Telecommunication companies owe reliability of their networks. During October 2017, a fine of $500,000 was slapped on Singtel because of an island-wide outage of its fibre broadband for 24-hrs during 2016 due to which some 490,000 users couldn't access the Web.


After that outage when IMDA investigated it determined the disruption as caused from SingNet's planned maintenance of the DHCP (dynamic host control protocol) servers it had. The maintenance had overloaded those servers so they became unable in processing the IP address requests from subscribers.

» SPAMfighter News - 7/16/2018

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