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Phishing Attack on National Seating and Mobility


National Seating and Mobility (also known as NSM) has discovered that unauthorized individuals had gained access to a number of NSM employees email accounts due to a phishing attack. NSM is a seating as well as mobility systems manufacturer based in Franklin city of Tennessee.


The email accounts of a number of NSM employees have been breached on or around Feb. 14, 2019. As soon as the NSM learned about this breach, the compromised NSM employees email accounts were secured immediately so as to stop further access by terminating the unauthorized access to those NSM employees email accounts. The prompt response has significantly limited the time unauthorized individuals have access to those compromised email accounts.


An investigation has been launched by NSM with assistance of third-party computer specialists, in order to determine scope of this security incident. The breach investigation by the officials did not find any evidence that will rule out Protected Health Information (PHI) theft. Their investigation findings determined that those compromised NSM employees email accounts have limited amount of information about clients. The client information in those compromised email accounts includes names, dates of birth, diagnosis/diagnostic codes, addresses, as well as other information related to provision of the mobility device. Health insurance information, Social Security number, Medicare/Medicaid number, guarantor's personal information, as well as driver's license number of some individuals were also exposed.


On Mar. 12, 2019, third-party computer specialists concluded that a few NSM employees email accounts might have inadvertently copied by the attackers during standard email synchronization process due to the method of accessing.


No proof has been found that will suggest any misuse of exposed information. Free identity theft protection and credit monitoring services is offered by the Tennessee-based seating as well as mobility systems manufacturer (i.e. National Seating and Mobility) to the individuals who are affected by this breach. NSM has since responded to this breach by reviewing their security measures, as well as will take steps in order to improve defenses so as to prevent any more breaches.


The breach report that was submitted to HHS' Office for Civil Rights indicates around 3,800 individuals has been affected by this breach.


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