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NTC urges consumers to report text spam

THE BURDEN of proof is now on mobile phone operators and content providers to show that they are not spamming subscribers with unsolicited text messages, the National Telecommunications Commission (NTC) has said.


"A presumption is made in favor of the consumers, and against the telcos [telephone companies] and content providers, that a promotional text message sent is a text spam," the agency said in guidelines posted on its website.


Mobile phone operators and content providers. who use the Short Messaging Service available on mobile phones as a vehicle for promotions and advertising, have been repeatedly accused of spamming subscribers.


Consumers can now file their complaints with "Text Spam Committees" at the NTC central office in Quezon City and in all NTC regional offices. They will be required to bring identification and their mobile handsets showing the text message or messages that they believe to be spam, the agency said.


Once a co...

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