Computer Virus Postpones Renewal of Driver’s License
The Texas Department of Public Safety (DPS) is accusing a computer virus for six-week delay in the processing of new and renewed driver's license.
During April 2009, Texas shifted to a new design of driver's license with a new look and improved safety to avert ID theft. On the very same day, a computer virus hit the computer system of DPS. It is creating temporary troubles for motorists.
The Texas DPS says that the virus made it difficult to issue first-time driver's licenses at offices all over the state. Further, executives are still trying to resolve what caused the virus.
Executives of DPS comment that work is not going smoothly because of delay caused by a computer virus in a planned upgradation of the driver's license system. This resulted in five days of lost driver's license production and a blockage of application.
Spokesperson of DPS, Tela Mange, claimed that these two things put them behind in the creation of driver's license. Mange also informed that they were running almost 5-6 weeks behind schedule. Earlier, they used to provide folks driver's license in only 10 days, Mange added, as per the reports by TXCN on July 12, 2009.
Mange stated that getting driver's license through mail had also been postponed due to problems created by computer virus. As a short-range action, Mange declared that the DPS had told local law enforcement agencies to verify terminated licenses in traffic against a system database to check if a driver had been registered for a fresh license but had not got it.
DPS is also offering temporary paper licenses that last for 45 days. Mange informs that the department expects to have the issues resolved by the end of July.
Meanwhile, a State Representative claims that she is not astounded that DPS is facing a computer troubles. She said that the department needed an important refurbish and had asked the system to do more than it was competent of doing.
Security experts state that DPS should support something, efficient customer service, and find out a method to repair their own inaccuracy.
Related article: Computer Virus Writers Adopt New Strategy
» SPAMfighter News - 30-07-2009