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Woolies Warns their Customers about Phishing Email Scam

News.com.au reported on 3rd December, 2015, stating that WOOLWORTHS has issued a warning after customers received phishing emails posing as surveys regarding customer satisfaction.

It is noted that Woolworths is a chain of supermarket/grocery store in Australia owned by Woolworths Limited.

The fake email with logo of Woolworths reads something like this: "Congratulations! You have been selected by Woolworths Online Department to take part in our quick and easy survey. In return we will credit $50 to your account - just for your time! Wondering why you got this email? It would help us to understand better how our members feel and benefits everyone. With information received from you, we can decide to implement many changes to improve and expand our services. We ask you to provide all the information which is non-sensitive and anonymous, and we will not part these with any third party groups. It will be stored in our secure database for maximum 3 days, while we process the results of the survey nationally".

It asks victims to click on a link enclosed in the email to complete the form. This takes them to a screen where they are asked to fill their name, address and details of their credit card.

Woolworths confirmed that they never ask their customers about their personal or banking details in an unwanted email. Therefore, recipients who have received this phishing email message and in response, have already provided their credit card information through this fake survey, are requested to inform their banks about disclosure of their credit card information unknowingly on a phishing website.

News.com.au published news on 3rd December, 2015, quoting a Spokesman of Woolworths as saying, "we report all scams to the SCAM Watch of ACC (Australian Competition and Consumer Commission) and regularly post warnings on our Facebook page and website to warn our valued customers".

Finally, this is not the first time that scammers are targeting WOOLWORTHS because back in September 2013, Woolworths had urged its customers not to fill up a fake customer satisfaction survey asking for details of bank accounts in lieu of $ 150 Woolworths voucher. This survey scam had been circulated through posts on Facebook and fake email.

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