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BSNL Arrests Virus Infection from Spreading on Modems


A virus attack from the outside against modems of BSNL the telecom service provider under state operation that took place on 25th July prompted the company to adopt quick measures towards reconfiguration of the impacted devices along with restoration of the broadband facility to which innumerable subscribers all over India are attached.


The virus as well impacted National Internet Backbone of BSNL's router part. While stating that the malware impacted a massive 90 percent of the entire freshly installed modems, K. Ramachand Principal General Manager of BSNL declined from telling the exact number.


A worker from the technical team of BSNL speaking to Deccan Chronicle said the virus attack resulted in loss of connectivity of the modems in the states of south, north and northeast India. As per The Hindu daily, till Saturday the problem stayed as employees of BSNL had been on a strike.


However, BSNL reported that the situation was currently under control, while more efforts were being put for dealing with the rest of complaints. Deccanherald.com posted this, July 31, 2017. The entire week of July 24, the technical support of BSNL was busy assisting subscribers reset passwords of their routers and modems over telephone or online tutorials or with aid of staff on the premises.


BSNL further reported that notably the modems impacted with the attack showed their Internet LED getting red in colour, with no more surfing on the Internet possible. Also the attack chiefly occurred with the modems where the 'admin' password given by default continued to be used, as well as the modems used for already contaminated PCs or other related devices.


Customers have been suggested going to their nearest BSNL offices to get any help. They may also visit the website http://bbnwintranet.bsnl.co.in to know how they can reconfigure their modems. Another website http://cyberswachhtakendra.gov.in/ has a list of general instructions regarding maintenance of the Broadband security.


Customers have been urged towards altering their modems' default passwords and setting unique ones immediately by abiding with password setting best practices. Field units of BSNL have instructions to educate consumers regarding modem reconfiguration procedures so no vulnerability exploitation occurs.

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