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Tenable Drops Functionalities of New Product, Faces Clients’ Displeasure

 

Tenable a cyber-security company finds it troublesome dealing with clients ever-since it cut down certain functionalities of its latest product, while sending out bulk e-mails after there occurred admin error. "Nessus Professional v7," the company's latest scanning tool currently doesn't have two functionalities, especially, one API that let end-users execute remote scans. Info Security posted this, December 14, 2017.

 

Within a rapid response Renaud Deraison co-founder of Tenable said sorry about the e-mail snafu, asserting his company had mistakenly activated the notification system with respect to all posts on its website. Consequently, bulk e-mails got triggered reaching certain section of clients for Nessus Professional that lasted about 2-hrs on December 13.

 

Deraison further explained his company was enforcing system changes for ensuring group members wouldn't get any new notification unless they made their own notification choices up-to-date. Moreover, only when they gave their consents will clients be included into Collaboration Groups. To add a precaution, Tenable had tentatively shut down the community website while it upgraded the settings.

 

Besides according to Deraison, the latest functionality collective within Nessus Professional v7 would let end-users wishing for doing remote scanning achieve the purpose via Tenable.io.

 

He said the protocol wasn't ever created for utilizing wholly automatically, utilizing the API for doing remote scans as well as ex-filtrating data to a different computer. Actually, Nessus' first version did not even carry a command-line facility.

 

Naturally, Tenable didn't design any defense feature within the API to stop any code from abusing it that would've led to the scanner's overloading. Eventually, the company dropped the API following observation of its misuse that encouragingly increased the scanner's functionalities.

 

In addition Deraison said they dropped several user supports as it resulted in bewilderment and didn't meet users' expectations who couldn't share results.

 

Sticking to a point Deraison stated merely 2% of clients really utilized the API while only few scanners had more than one end-user.

 

He added Tenable believed it could increase the efficiency, scalability as also flexibility of the scanner instead of concentrating on section wide utilization instances as the right approach for giving customers the best working condition.

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