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Computer Giant ‘Dell’ Customer Information was Targeted by Hackers

Dell, the Computer Giant, said on Wednesday (i.e. on November 28, 2018), that it found out that there was an attempt of hacking its network this month.


Dell also said that it detected that an attempt was made by the hackers to steal the customer information from their network. The Computer Giant of America further said that it detected some nefarious activity happening on November 9, 2018, and acted quickly to immediately block it. The preliminary investigation shows that hackers were
after the names, hashed passwords, and email addresses that are very difficult to decipher.


Dell added that it is possible that cybercriminals were able to get hold of some of the information from one of their servers. However, still no conclusive evidence has been found of any information being extracted by the hackers. The Computer Giant also added that the hackers have not targeted their customers' data related to credit card and "other sensitive customer information" during the cyber attack.


As soon as they (i.e. Dell) detected the hack, the Texas-based company has instructed its customers to do passwords resetting as a matter of precaution. The company is also encouraging its customers to change their passwords for the other accounts as well, if they are using the similar password as used at Dell.com.


Digital forensics firm was hired by Dell to carry out an independent investigation, in order to understand full scale of this cyberattack and also to track the attackers. The computer giant has also informed about the attack to the law enforcement.


In a release, the company said that "in this age of highly sophisticated information security threats, Dell is committed to doing all it can to protect customers' information. Dell will continue to invest in its information technology networks and security to detect and prevent the risk of unauthorized activity".


However, Dell declined to answer the question about how many accounts might got affected by the breach. As per an email statement by a Spokesman of Dell, "since this is a voluntary disclosure, and there is no conclusive evidence that customer account information was extracted, it would not be prudent to publish potential numbers when there may be none".


Dell has created a webpage for its customers to get the latest updates on the incident, where customers can come and check about the developments.

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