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Swedish Migration Agency’s switchboard seems to be hacked


It seems that Sweden's Migration Agency (Migrationsverket) became victim of hacking on Monday (i.e. on January 28, 2019) morning, with those who are ringing the Migration Agency's switchboard early-morning heard a threatening voice with a rude and vulgar welcome message.


Instead of the usual female voice which generally addresses those who are phoning the agency, the callers who rang on early-morning (i.e. between 8am and 9am) of January 28, 2019, were greeted by a man having a threatening voice saying "jävla Migrationsverket" (fucking Migration Agency).


This hack was reported first by SVT, the Swedish broadcaster, just after 9am on January 28, 2019. By 9.30am, the Migration Agency's switchboard returned to normal without that lewd message and with standard automatic greeting of the agency.


Mardin Baban, press spokesman of Swedish Migration Agency, confirmed "The Local" that the callers on early-morning of January 28, 2019, were greeted by vulgar message.


"We can confirm that it has been difficult to reach the Migration Agency's switchboard this morning. We have also heard the recorded message that met the people who called in," Baban said. He further added that "we are currently investigating what this may have been due to and how long it lasted. Since about 9.15 this morning there should be no problem to be able to reach the Agency as usual".


The Swedish Migration Agency also wrote regarding this incident on their Facebook page saying the problem has already been resolved. As per a statement on their Facebook page, the agency apologised for any inconvenience that the callers have to face.


The board's press officer added that the system was updated during the night by the phone operators, but how this rude and vulgar voice message got there, in first place, still remained unclear.


An investigation about this incident is now in progress, and the Swedish Migration Agency hopes to get answers to this mysterious message after the telephone operators will finished their probe. "We are investigating this very seriously and it has top priority. We have regular contact with our telephone operator, which we know has made an
update during the night," Baban added.


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