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Customers of Lewes Public Works warned about possible data breach of customer information system


In a letter that was sent to its customers on May 29, 2019, the Lewes Board of Public Works (BPW) revealed that Department of Homeland Security has alerted it about possible data breach on May 28, 2019. Homeland Security said that it has received information suggesting a hacker might have copied the customer information via software vulnerability in Lewes BPW customer information system.

The Lewes BPW believe that the hackers possibly had access to following information: customers first as well as last name; e-mail address; and customers credit card information, debit card information, or various other financial information along with the access credentials and the expiration dates that has been provided to Lewes BPW for the automatic payments.


In a letter to its customers, the Lewes BPW said that "we have been notified by federal and state agencies that there may have been a breach of our customer information system, specifically concerning our automatic payments, potentially exposing customer personal information, such as customer names, e-mails, credit card, debit card, or other financial account information".


The letter further stated that after receiving notice about this apparent breach, the computer system that was in question was immediately isolated by the Lewes BPW. Then, the Lewes BPW started compiling information so as to notify all the affected customers. The affected customers have been receiving a letter, e-mail, and phone call informing them about this breach. Lewes BPW also said that they have notified their software vendor, and were working actively with the vendor so as to identify and then secure suspected breach.


Lewes BPW says that it is not aware about any type of actual misuse of information, but is providing notice to possibly affected customers about the steps they can take to protect themselves from possible fraud or identity theft.


According to Lewes BPW, "to protect yourself from the possibility of identity theft or fraud, we recommend that you immediately contact your credit or debit card company, or bank as the case may be, and inform them that your information may have been compromised, and to follow any steps they may recommend". In addition, Lewes BPW also recommends reviewing the credit card as well as banking statements; and in case any suspicious activity was found, then they suggest reporting that immediately to the financial institution. They also recommend changing the password along with security questions on the affected accounts.


» SPAMfighter News - 6/21/2019

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