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Customers’ personal data got compromised due to Shopping Portal breach of Garmin SA


Garmin SA (Garmin South Africa) has disclosed in the notifications sent to their customers that payment as well as sensitive personal information have been stolen from the orders that were placed on the shopping portal of Garmin SA, shop.garmin.co.za. This e-commerce website was operated by the third-party on behalf of the Garmin South Africa.


Jennifer Van Niekerk, Managing Director of South Africa, said that "we recently discovered theft of customer data from orders placed through shop.garmin.co.za (operated by Garmin South Africa) that compromised your personal data related to an order that you placed through the website".


After learning about this incident, they immediately shutdown impacted system, started an investigation, as well as contacted South African Information Regulator.


The shopping portal of the South African website was compromised only, and so it does not affect any customers who have purchased from the other Garmin websites of other regions. This incident has affected around 6,700 customers in the South Africa and all the impacted users have been notified.


The stolen data contains the full name, email address, physical address, and phone number. It also includes the payment card number, expiration date of payment card, as well as CVV code of payment card. Although Garmin South Africa does not store the credit card details, the unauthorized party has leveraged the virtual skimming technology in order to capture the customer details at time of input, which includes the credit card information.


The notice that was released by Garmin recommends its customers to check and review all the payment card records. Affected customers who have received notification of data security incident are also advised to contact their payment card providers or bank for any unauthorized transactions.


"As a valued customer, we apologize for this incident and assure you that Garmin takes our obligation to safeguard personal data very seriously," said Van Niekerk.


At present, the breached Garmin South Africa shopping portal is in the maintenance mode and thus displays a message "Service Temporarily Unavailable" with following explanation: "the server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later".


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