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HSBC Bermuda Online Customers Receive Phishing E-Mails

Since the first half of June 2010, online customers of HSBC Bermuda (Bermuda) have been the target of phishing e-mails claiming to be sent by the Bank.

One of such phishing e-mails contains just a few lines. It says, "an internal error has been detected on your online account" and then offers a link to fix the problem that has been detected.

Other e-mail that claims to be coming from the Internet banking team has the same font that is used in bank communications. The e-mail gives various reasons for the alleged "security issue" that has arisen in the customer's online account. The common thing in these fake e-mails is that both ask customers to confirm their banking details.

Spokesperson for HSBC Bermuda emphasized that the Bank would under no circumstances ask customers for their account numbers, debit/credit card numbers or other personal logon details via e-mails, as per the news published by royalgazette.com on June 17, 2010.

He further said that the Bank has actively disabled the fake sites by working with appropriate security agencies.

In the meantime, the Bank, in a bid to prevent its customers from falling for such scams, advises them to instantly decline any request to confirm personal or financial information received via e-mail.

Moreover, the biggest clue to detect such phishing e-mails is the usage of bad grammar. Any awkward phrasing or language should be the red flag for the customers. To check the authenticity of the e-mail, it would be enough to cross-verify the e-mail by making a phone call or e-mailing to the Bank. Customers should also ensure the safety of their accounts by installing anti-phishing solutions on their PCs which help in identifying phishing e-mails.

However, if any user has unfortunately fallen into the trap of the fraudsters and has handed over his personal log on details, he should straightaway log a complaint at the help desk number of the bank's call centre.

Related article: HSBC Alerts Customers of Hoax E-Mail

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