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Computer Network of Kwik Fit got infected with malware

Kwik Fit, the car repairing shop chain of UK, has confirmed that their computer network got infected with malware, thus disrupting their ability of booking for vehicle repairs as well as handling the other customer requests.

The specialist of car service started telling its customers that their IT systems went offline on Saturday (i.e. on January 26, 2019), and initially indicated that the problem got rectified on the same day. However, reports suggest that Kwik Fit has admitted that it is still experiencing problems despite telling the customers that they were rectified.

A spokesperson of Kwik Fit while speaking to BBC said that the company experienced some problems due to a virus in the IT network. The Kwik Fit spokesperson further said in the statement that "this affected a number of our systems but in the interest of ongoing security we can't confirm the source of the problem. We have been working to get our operational systems back up and running normally and while there is still some disruption, our centers are open as usual".

Several Kwik Fit customers sent messages via social media to the firm for expressing their frustration. Although Kwik Fit declined to discuss about the motivation of this attack, but they said that it believe the customers' records were safe and didn't get affected.

A Kwik Fit spokeswoman said that they can reassure the customers that they never stored any kind of financial information related to them, and thus currently do not have any reason of believing that any kind of customer data has been compromised.

In a message via Twitter on January 31, 2019, the firm admitted that its systems are still down to one of the many irate customers, meaning the customers were still not able to access the online MOT booking service. The message read "unfortunately we don't have a time for this, but our team are working as hard as they possibly can to get this sorted. Apologies that we can't provide any further information for you".

Darren Williams, BlackFog CEO and founder, claimed that the attack directly impacted the trust of customer and the company's bottom line, with the appointments getting cancelled and call center overwhelmed with complaints.

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