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ResiDex Software becomes victim of a ransomware attack


A software provider for the assisted living communities becomes victim of a ransomware attack, which has affected over 60 facilities who use the software. The Tenx Systems, who is doing business with the name of ResiDex Software, has suffered from a ransomware attack, thus impacting their IT systems as well as server infrastructure.


On Apr. 9, 2019, ResiDex Software became aware about the ransomware attack that led to shut down of their systems. As per the company, recovery from this ransomware attack was swift and no ransom has been paid. "ResiDex immediately undertook efforts to restore its servers to a new hosting provider," the news release said. "Backups and other information maintained by ResiDex were used to enable near seamless restoration of security and services on the same day. Additionally, ResiDex took affirmative steps to further safeguard its software systems".


A forensics investigation company was retained by ResiDex Software to immediately launch a detailed investigation in order to determine the scope and nature of the attack, and whether any files were accessed or any other malicious actions were performed by those attackers.


But the company "was unable to identify any specific individuals whose personal information and/or protected health information may have been compromised due to the complexity of the event and efforts undertaken by the perpetrators to conceal their actions," explained the news release. However, the investigation did found out that its servers have been first compromised on Apr. 2, 2019 (i.e. 7 days before deployment of the ransomware).


The unauthorized access to the software of ResiDex could have resulted in potential compromise of the personal information including the names as well as social security numbers, and protected health information that includes medical records existing on the software of ResiDex as of Apr. 9, 2019.


On Jun. 7, 2019, ResiDex started providing notice to all the individuals possibly impacted by this ransomware incident. This release has described about the incident, outlines the measures that were taken in response by ResiDex, and advises the possibly impacted individuals about steps that they should take to further safeguard their information.


ResiDex also said that "ResiDex and the Facilities understand the importance of protecting the protected health information and personal information maintained on its systems and deeply regrets any concern that this may have caused the potentially impacted individuals".


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