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A.Duie Pyle - Pennsylvania trucking firm - impacted by ransomware attack


A.Duie Pyle, the trucking firm of Pennsylvania, becomes victim of a ransomware attack last month. This attack had impacted the firm's network communication systems.


As per their breach notification, the firm reported that they become victim of the ransomware attack on Jun. 17, 2019. Due to this, a majority of their online communications capabilities goes offline. However, A.Duie Pyle made sure that they post update for their customers on the homepage of the company's website.


Continuous updates were posted by A.Duie Pyle on their website, which repeatedly been informing their customers regarding latest developments after this ransomware attack.


A.Duie Pyle has confirmed and assured the customers that their core operating systems, the backups as well as the brokerage services systems were intact and haven't been invaded or compromised during the attack. Moreover, the firm also assured the customers that no data has been extracted from any of these systems. A.Duie Pyle uses their customer service number for taking orders, and thus was able to stay functional.


Stuart Reed, Vice President at Nominet, told the SC Media that "communication... is a critical part of any incident response plan. As such, organizations should ensure that after the initial assessment is complete, active engagement with stakeholders and, crucially, any victims of the attack takes place promptly to minimize the impact of a breach". Reed added that informative and timely communications help hugely in repairing the trust of customers as well as to preserve the brand equity.


After discovering the cyber attack, the company was continuously working to restore their affected systems. By June 17 afternoon, the company has posted that all the Pyle LTL, Dedicated, Brokerage and Warehousing Services have been up and running; as well as its delivery trucks are out handling the business as usual. On Jun. 18, 2019, A.Duie Pyle has also reactivated their voicemail system.


In the notification, the firm further said that "we have reactivated our API pickup request and shipment tracking connectivity, but we are controlling, at a customer level, the volume of API transaction requests for certain high demand users. We will continue to monitor the API activity levels to ensure all users are receiving the API's requested, and will increase demand capacity as the day progresses".


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